Privacy Policy

What type of information do we collect?
We receive, collect and store any information you enter on our website or provide us in any other way. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, date of birth & phone number) when you book an appointment and become a patient.

How do we collect information?
When you conduct a booking transaction either on our website, by telephone, or in person, as part of the process, we collect personal information you give us such as your name, email address, date of birth & phone number. Your personal information will be held in our patient management system.

Why do we collect such personal information?
We collect such Non-personal and Personal Information for the following purposes:

  1. To provide and operate the Services;

  2. To be able to contact our Visitors and Patients with general or personalised service-related notices and promotional messages;

  3. To keep accurate and unique patient records to allow us to identify patients and ensure our patients receive the correct treatment;

  4. To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services; 

  5. To comply with any applicable laws and regulations.

 

How do we store, use, share and disclose our site visitors' personal information?
Our company website is hosted on the Wix.com platform. Wix.com provides us with an online platform that allows us to promote and sell our services to you. Your non-personal data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. 

Our company patient management system is hosted and operated by Cliniko - the patient data is hosted outside the EEA - a link to their privacy policy is here - https://www.cliniko.com/policies/privacy/

How do we communicate with our site visitors and patients?
We may contact you to send appointment reminders, updates about our company, or as otherwise necessary to contact you to enforce applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.

How do we use cookies and other tracking tools?

We host our website on the Wix.com platform. We host our patient management system on the Cliniko platform. We use Facebook Pixel and Google Analytics for the purposes of marketing and measuring the success of our digital promotions & marketing efforts on these platforms. For more detail on the cookies used for the above purposes, please click the Cookies link at the bottom of the page.

How can our site visitors and patients withdraw their consent?
If you don’t want us to process your data anymore, please contact us at contact@bluebellwellness.co.uk

 

Privacy policy updates
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. 

Questions and our contact information
If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at contact@bluebellwellness.co.uk